Our Customers are very important to us. We are here to help and will answer any questions or feedback you may have about our products or services.
Frequently Asked Questions
What is your returns policy?
Medicines
For safety reasons, we cannot accept the return of medicines as the pharmacy is not able to reuse them. If you have unwanted medicine, please take it to a local pharmacy for safe disposal.
Damaged or faulty goods
If your order is damaged or faulty, keep everything you’ve received (including the packaging) and send us a message us through your account. In the message, please include the order number and a photo of the damaged goods.
Once we’ve checked what happened, we’re usually able to send you a replacement order.
You can either send the damaged goods back to us, or dispose of them safely (see above).
How do I create my own Salient account?
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Do I need to link my bank account?
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How do I track my order?
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Managing Your Account
How do I manage my account?
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How secure is the admin area?
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How do I cancel my account?
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